Apple support does good!

Apple’s support centre in Melbourne called me today to tell me I could pick up my BRAND NEW replacement iPod! w00t! Well done Apple and I’m glad I stuck to my guns the other day in demanding they look it over.

Now the only problem is – iTunes doesn’t seem to recognize it. It’s docked and showing up in DEVICES (this is on a PC), but iTunes doesn’t see it. I asked Jonathan Wrigley from The Mac User Show and he suggested running the latest ipod Update, but that doesn’t find it either.

Any ideas??

UPDATE: New iPod is now working. Don’t ask me how. I re-installed iTunes… re-formatted the iPod… re-booted the PC… stood on one foot and hopped in a counter-clockwise circle… some combination of these events worked.

Comments

[Tony]

Isn't there something about authorising and de-authorising Ipods for each machine or Itunes. maybe you need to de-authorise your old Ipod so new Ipod can see it.

Of course I am probably totally off tangent and have no idea about what I am saying.

[Tony]

Check that the iPod has the same drive letter designation as your previous pod.

[Daniel]

Does your PC see it as a drive?

I assume you've tried rebooting. (That fixed a hiccup for me once.)

[JoshGlid]

I had this problem with a Shuffle. One day it worked, the next my PowerBook refused to acknowledge its existence. My Dell kinda recognised it, but only as a drive, not as an iTunes-sanctioned iPod. I never solved the problem. The Shuffle went back to Apple.