Many executives now concede that Microsoft tended to take the opposite approach - focusing first on the technical possibilities and only later on what customers really wanted. As a senior executive puts it, "Our customers buy our products in an integrated fashion, but we build them in a siloed fashion."
Great to see someone (interesting his/her name wasn't used) admitting that publicly.
And here's a quote for former Aussie, TechCruncher Nik Cubrilovic:
Microsoft is planning to use its server farms to offer anyone huge amounts of online storage of digital data. It even has a name for that future service: Live Drive. With Live Drive, all your information - movies, music, tax information, a high-definition videoconference you had with your grandmother, whatever - could be accessible from anywhere, on any device.